Re-connection & New-connection for Sustainable Growth

September 14-16, 2023

What's new

2023/11/07: The award winners have been announced.

2023/09/04: The final program is available now!

2023/07/25: The conference program has been released.

2023/06/20: The registration site is open!

2023/06/15: The deadline for extended abstract submission is extended to June 29th

2023/05/16: The instruction of extended abstract submission is now available.

2023/03/29: The deadline for abstract submission is extended to April 14th

2023/03/06: The doctoral consoritum will be organized in ICServ2023!

2023/02/13: Journal recommendation and ISSIP ICServ Best Paper Awards

2023/01/14: The abstract submission site is open!

2022/10/13: Important dates are announced!

Conference theme

“Re-connection & New-connection for Sustainable Growth”

The International Conference of Serviceology 2023 (ICServ2023) invites academicians, industry leaders, and other stakeholders to submit original research works and case studies. The conference will be held on September 14th-16th 2023 in Tokyo, Japan.

 The COVID-19 pandemic expanding since 2020 and the outbreak of war in 2022 have brought tremendous impacts on our everyday life, economy and society. To move forward over the discontinuous change due to these catastrophic global events, and to deeply understand the role of Serviceology “academics for the society by multidisciplinary approach” in the changing social environment, we set the conference theme as “Re-connection & New-connection for Sustainable Growth”.

We encourage your high-quality contribution submissions relating on “Science of Service” which improve our understanding of service and its impact to life, business, and society.


ICServ 2023 welcomes studies on the following subjects, but not limited to, which have a wide multidisciplinary and international perspective:

Sustainability and Service System

Service-led Growth of Society and Economy

Service Engineering & Technology

Service Innovation

Service Marketing & Management

Human Aspects in Service

Industry Practices

Service Capability

Service Design

Service Digitalization

Service Disruption

Service Ecosystem and Value Co-Creation

Service Culture

Servitization / Product-Service Systems

Important dates

The deadline for extended abstract submission is extended.

Abstract submission (500 words max): March 31st April 14th

Author Notification: April 28th May 14th

Camera-ready paper submission (extended abstract, not mandatory) : June 15th June 29th


International Society for Service Innovation Professionals (ISSIP)

Hitachi, Ltd.

NEC Corporation

Wakayama University

Center for Tourism Research

Organized by