ISSIP ICServ Prospective Research Award

Do gestures make robots more empathetic? : 

Exploring artificial empathy, helpfulness, and social connectedness

Shintaro Okazaki, Tan Viet Tuyen Nguyen, and Oya Celiktutan

The Impact of AR based Product Presentation on

Customer Perceived Value and Patronage Intention

Yi Cheng Ku and Nien Hsiang Tsai

Defining Memorable Service Experience:

Understanding the Dynamic Customer Experience 

from the Perspective of Experience Memorability

Jing Zhang and Tingchang Liang